Privacy Policy

Ascend Media is raising the bar and setting the standard for the digital entertainment industry.

ascendmedia.gg and related websites, applications, and online properties (the “Properties”) are operated by AscendMediaCo, LLC, doing business as Ascend Media (“Ascend Media”). Throughout the Properties and in this Privacy Policy the terms “we,” “us” and “our” refer to Ascend Media. Ascend Media offers these Properties, including all information, tools and services available from these Properties to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. In case we need your consent for a specific purpose, we will provide you tools to give us consent in order to permit the processing of your data.

By visiting our Properties and/or contacting Ascend Media and/or using the features offered on these Properties, you engage in our services, which may include, but are not limited to, emails and information submission (the “Services”). This Privacy Policy applies to all information collected by Ascend Media about you, regardless of how it is collected or stored, and describes (among other things) the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.

Ascend Media will collect both personal information, and non-personal information (collectively, the “Information”) and act as the data controller regarding your personal information. For the purposes of this privacy policy, “personal information” is:

• Any information about an identifiable individual, other than an individual’s business contact information when collected, used or disclosed for the purpose of enabling the individual to be contacted in relation to their business responsibilities;
• Any information that identifies, or could be reasonably associated with you; or
• Information such as your name, address, telephone number, birth date, payment and card numbers, purchase information and e-mail address.

Ascend Media is responsible for the way this Information is being handled and for complying with privacy and data protection legislation. In this policy we explain how we handle your Information and the way in which we comply with applicable legislation of the State of Florida, including Orange County, Florida, and applicable United States federal law. If you are a Florida resident, additional provisions may apply. Please check the sections “Your Florida and Federal Privacy Rights” for further information.

If you have any questions or complaints about this privacy policy, or if you wish to exercise your legal rights, please contact us by means of the “Contacting Us” section below.

This Privacy Policy covers the Properties, as defined above.

01Summary and scope

This Privacy Policy applies to all Properties.

This Privacy Policy does not apply to third party websites, applications or online properties to which our Properties may link (e.g., Discord, Twitch, etc.), or which may connect to the Properties (e.g., X, Twitch, etc.) and you accept Ascend Media is not responsible for the security or privacy practices of any such third-party websites or properties. For more information about how these third party websites, applications or online properties handle your data, we refer you to the relevant privacy policies of these organizations. Certain features of the Properties may require you to connect third-party social media accounts, as further described below.

02Information we collect and how we use it

Ascend Media collects Information about you from you and other sources. As set out below in more detail, we use and in specific cases combine that Information to operate our Properties, to provide you with benefits affiliated with the Properties, and to send you messages or personalized information about our Services, including for marketing and promotional purposes.

Information provided by you

As set out in more detail in the following, Ascend Media may collect Information from you when you: (A) submit inquiries through for the Properties (“Contact Forms”); (B) access/use our Properties; and (C) choose to receive communications on benefits, products and services and/or receive marketing emails.

A. Use of Our Properties. When you visit or use our Properties we may collect, process and/or combine Information about your use of those Properties, such as, but not limited to, your name, email address, birthday, location, and similar related Information. When you submit a Contact Form, we collect, process and/or combine Information submitted thereon for our legitimate business purposes. All personal information shall be kept to a minimum and in accordance with a legal purpose, and we shall not collect excessive data from you.

When you visit or use our Properties, we may use cookies and similar technologies, collectively referred to as “Cookies.” Cookies are small pieces of data stored on a Website visitor’s browser, which are used to collect information about the user’s browser, website activity and other metrics. The Properties use necessary Cookies only; in other words, Cookies are used to ensure that our Properties are functioning properly. Please see the Cookie Section of our Terms of Service for more details.

B. Receive Newsletters on Products and Services and/or Receive Marketing Emails. Ascend Media may offer you the ability to receive newsletters or marketing periodically by email about our products and services, and the products and services of Ascend Media affiliates. You can stop receiving further newsletters or marketing emails by unsubscribing from the link in the footer of each email we send to you or by unsubscribing from them. Commercial email is sent in accordance with the federal CAN-SPAM Act and applicable Florida law.

C. Use of Your Information. Ascend Media may use your Information for the following purposes:

• For the purposes for which you provided it;
• To send you information about your relationship or transactions with us;
• To process and respond to your inquiries (including, without limitation, Contact Forms);
• For internal research and reporting;
• To improve the content and features of the Properties;
• To enforce the legal terms that govern your use of the Properties;
• To administer and troubleshoot the Properties; and
• To share your information with reputable third parties who may provide you with information about their products and/or services that may be of interest to you.

Information provided by other sources

We may also obtain Information about you from other sources. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us, or you have authorized us to do so. These other sources may include advertisers, app developers and social media partners, etc.

We may receive personal data about you from third-party companies’ products and/or services that are used in conjunction with our Service, or whose products and/or services may be linked to our Service. This additional data may be added to the data already collected from or about you through our Service.

Information from connected social media accounts

To provide certain features of the Services, Ascend Media may allow or require you to connect third-party social media accounts to the Properties (each, a “Connected Account”), such as accounts provided by YouTube (Google), Instagram (Meta), TikTok, or X (formerly Twitter).

When you connect a Connected Account, and subject to the permissions you grant and the applicable platform’s terms and policies, Ascend Media may collect, process, and store information made available through the relevant social media platform’s application programming interfaces (“APIs”). This information may include, without limitation:

• Your username, user ID, and profile information;
• Content you post, upload, or make available through the Connected Account, including videos, media files, captions, and comments;
• Media URLs and associated metadata;
• Performance and analytics data, such as content views, impressions, engagement metrics, audience data, and other related statistics; and
• Information regarding actions taken on or through your Connected Account in connection with the Services.

We use this information to operate, provide, and improve the Services, including to enable account-linked features, analytics, reporting, campaign participation, content review, compliance monitoring, troubleshooting, and enforcement of our Terms of Service.

Information collected from Connected Accounts may be combined with other information we collect about you and processed in accordance with this Privacy Policy.

Google and YouTube data

If you connect a Google or YouTube account, Ascend Media’s access to and use of information obtained from Google APIs will comply with applicable Google API Services User Data policies. Ascend Media uses such information solely to provide and improve user-facing features of the Services and does not sell Google user data.

03Minors and parents

We acknowledge that minors have the right to specific protection with regard to their personal information, since they may be less aware of the risks, consequences and guarantees involved. Specific protection applies, for example, to the use of minors’ personal information for marketing purposes or to the preparation of personal or user profiles. Based on the foregoing, individuals under the age of majority in the applicable jurisdiction are prohibited from participating in the Properties without express parental consent.

Ascend Media does not knowingly collect or store any personal information from minors under the age of consent in the jurisdiction where the minor is located without parental consent. Furthermore, Ascend Media does not knowingly collect or store personal information from any minors under the age of 13, from anywhere in the world, consistent with the federal Children’s Online Privacy Protection Act (“COPPA”). Minors under the age of 13, regardless of what jurisdiction they are located in, are prohibited from using the Properties. However, we may collect technical information required for delivering the service and for the support of our internal operations from all users of our Properties. If parents/guardians believe that we have unintentionally collected their children’s other personal information or otherwise used their children’s personal information for another purpose, they may reach out to us via the Contacting Us section below. Parents/guardians should contact Ascend Media immediately if they have any concerns. Please see the Contacting Us section below for further details.

04Your choices

You have choices over the Information provided by you and by other sources, and how that Information is used by Ascend Media. You can exercise your choices by (i) alerting us in response to the submission of any Contact Form, if applicable, (ii) unsubscribing from any email newsletter, or messaging system, (iii) as applicable, following the procedure described in the Contacting Us section below.

Your choices about information provided by you

If you do not want to provide Ascend Media with personal information, then you can choose not to provide it. Please note that if you choose not to provide us with personal information, we may not always be able to provide you with the relevant benefits, services, or you may not be able to access the Properties.

Your choices about information provided by third parties

You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.

Disconnecting connected social media accounts

You may revoke Ascend Media’s access to a Connected Account at any time by adjusting the permissions or connection settings within the applicable third-party social media platform or, where available, through your Ascend Media account settings.

For example, if you have connected a YouTube account, you may revoke Ascend Media’s access by visiting your Google account security settings at myaccount.google.com/connections or by disconnecting the Connected Account through the Properties.

Please note that revoking access to a Connected Account may limit or prevent your ability to use certain features of the Services.

05Sharing information

As set out below in more detail, Ascend Media shares Information:

• to operate our business and provide the services detailed on the Properties;
• if required to do so by applicable law, regulation or legal process, including the laws of the State of Florida, Orange County, Florida ordinances, and United States federal law;
• if required to do so by the Florida Attorney General, the Federal Trade Commission, or other relevant authority;
• with third parties who perform services on our behalf and for other legitimate business purposes;
• if necessary to exercise, establish or defend our legal rights;
• if necessary to protect the rights, property or safety of any person; and
• in connection with the sale of our business or assets.

Vendors

Vendors provide goods and services (for example, billing, consumer services support, consultancy, information technology hardware and software) to Ascend Media in order to support, operate and develop the Properties and provide benefits to users of the Properties, like you. Vendors use your Information to execute, deliver and/or from time to time improve the services they provide. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose other than those set out in this Privacy Policy without your consent.

Law

We will disclose your Information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you, us, or our affiliates to legal liability.

This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

Legal rights

We will disclose your Information where necessary for the purpose of exercising, establishing or defending our legal rights. For example, we will review your communications and other Information in order to investigate allegations of hacking or any other breach or alleged breach of any applicable Terms of Service or this Privacy Policy and disclose your personal information, including communications, to our legal advisors, consultants and law enforcement or other government officials.

Protecting others

We disclose your Information to third parties where we believe this is necessary to protect the rights, property or safety of any person. For example, we disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g. making inappropriate contact with minors).

Sale of our business or assets

Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your Information, including communications, may be transferred to our successor or assign.

06Security

Ascend Media takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information). We also take steps to ensure that the personal information collected is protected from misuse and alteration, consistent with the Florida Information Protection Act, Fla. Stat. § 501.171, and other applicable law. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed. In the event any Information under our custody and control is compromised as a result of a data security breach, we will take steps to investigate and remediate the situation and, in accordance with applicable Florida and federal laws and regulations, notify those individuals whose information may have been compromised.

07Accessing information and retention period

If for any reason you are concerned with the way we are using your personal information, or would like to correct, view, update or request that we delete such personal information, you can send your request to us using the Contacting Us section below.

Retention period

We delete your personal information which we process for the performance of the Contact Form or based on your consent in case you withdraw your consent, or where you request us to delete your personal information in accordance with this Privacy Policy. As an exception, we will not delete your personal information where we still have a legitimate interest to use your personal information, to enforce our Terms of Service or other agreements, and/or to the extent permitted by law. For example, we may still retain your personal information to resolve disputes, enforce our Terms of Use or other user agreements, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose. In any case, we will not retain or use your personal information longer than necessary for the purposes outlined in this Privacy Policy. Due to technical reasons, residual copies of Information that has been removed from your account and/or the Properties may remain in our backup systems.

08Contacting us

Please contact Ascend Media at the Contact Address set forth below if you would like to request any of the following:

• That Ascend Media erase your personal information.
• A copy of the personal information Ascend Media has about you.
• That your personal information be corrected.
• That restrictions be added in the way your data is processed.
• To object to the way your data is being processed.

Contact address

09Notice

For privacy related information applicable to users who are Florida residents, and for rights arising under United States federal law, please see below.

Please note your use of the Properties is also subject to the Terms of Service available on the Properties.

For the avoidance of doubt, inclusion of (i) the section Disclosure to Users Outside the US, and/or (ii) any reference to non-US residents, in this Privacy Policy in no way obligates Ascend Media to permit non-US residents to participate in the Properties.

10Your Florida and federal privacy rights

Florida law, including the Florida Digital Bill of Rights, Fla. Stat. § 501.701 et seq. (the “FDBR”), and other applicable consumer-protection statutes administered in Orange County, Florida and statewide, together with applicable United States federal law (including, without limitation, the Federal Trade Commission Act, COPPA, and CAN-SPAM), grant certain rights with regard to the personal information we collect about you. Those rights may include: (i) the right to know what personal information we have collected about you, and the purpose for which it was collected; (ii) the right to request that we delete any personal information we have collected from you (subject to certain exceptions as outlined in applicable law); (iii) the right to opt-out of the sale or sharing of your personal information with third parties; (iv) the right to correct inaccurate personal information; and (v) the right to non-discrimination for exercising your rights herein. For the avoidance of doubt, we do not sell your personal information, but if we did, Florida residents and other consumers entitled to such rights under applicable law would have the right to opt out of the sale of personal information, pursuant to the rights granted above.

User Notice: We may share your personal information regarding your interaction with the Properties with third-party service providers, only to the limited extent necessary to perform Ascend Media’s legitimate business and operational purposes. We may share this information with third-party service providers in order to (i) optimize your use of the Properties; and (ii) assist us with further development of the Properties. The applicable service providers do not further collect, sell, or use your personal information except as necessary to perform the business purposes detailed herein. Nothing in this paragraph affects the rights of Florida residents or other consumers detailed in this Section 10. If you opt-out of allowing us to share your personal information to perform Ascend Media’s legitimate business and operational purposes, it may affect the quality of the Properties, and your ability to use all functions of the Properties.

If at any time you wish to opt-out of having your personal information shared with third parties please send us an email at chris@ascendmedia.gg, with the subject line “Florida – Do not Share My Personal Information.” To stop receiving information from Ascend Media (via e-mail or postal mail) about new products, services, or promotions, and/or otherwise exercise the rights granted herein, please contact us at contact@ascendmedia.gg. For more information, see the Contacting Us section above. We will be happy to honor your request.

The FDBR and related Florida consumer-privacy rules grant special protection to certain sensitive data, which may include government identifiers, financial account login information, precise geolocation, genetic data, biometric information, race, ethnicity, religious and/or philosophical beliefs, union membership, content of non-public communications, and data relating to your sex life and/or sexual orientation (collectively, “Sensitive Personal Information”). In addition to the rights described above, applicable Florida and federal law may grant you: (i) the right to request that we limit our use and disclosure of your Sensitive Personal Information; (ii) the right to correct any inaccurate personal information; and (iii) the right to opt-out of the sharing of your personal information with any third party. Ascend Media does not currently meet any of the legal thresholds which would subject Ascend Media (and your personal information) to the controller obligations of the FDBR; in the event Ascend Media does meet the applicable legal thresholds, Ascend Media shall comply with the FDBR, other applicable Florida law, and United States federal law, and your rights granted thereunder.

Florida and federal privacy rights for minor users

Consistent with COPPA and applicable Florida law, if you are a resident under the age of 18, you may request to view, correct, or delete Information provided by you or publicly posted by you. You may do this by contacting us in accordance with the Contacting Us section above, and asking us to delete certain posted content.

We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been deleted may remain in our backup systems. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.

13Disclosure to users outside the US

In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide will be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where Ascend Media or its affiliates, or our other partners or vendors maintain facilities or business operations.

No matter where the Information is located, Ascend Media takes commercially reasonable measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your Information, please do not provide your Information when requested and stop using our Properties.

15Other US privacy rights

In the United States of America, other states have passed privacy laws to protect the privacy and data of their residents. Notably, California, Colorado, Connecticut, Virginia, and Utah all grant protections to state residents concerning certain use of resident’s data. Ascend Media and the Properties do not currently meet any of the legal thresholds which would subject Ascend Media (and your personal information) to the data protection laws in California, Colorado, Connecticut, Virginia, Utah, or any other state besides those Florida laws that apply by virtue of our location and operations; in the event Ascend Media does meet the applicable legal thresholds, Ascend Media shall comply with the applicable data protection laws, and your rights granted thereunder.

16Do not track

Although we respect and value your privacy, Ascend Media does not currently respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy regardless of whether a DNT signal is received.

17Closing

We reserve the right to change this Privacy Policy. Every modification will be announced on this page. We advise the users of our website to regularly check this page if adjustments have been made. The current Privacy Policy has been updated on September 9, 2026.

This Privacy Policy is governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles. Exclusive venue for any dispute arising out of this Privacy Policy shall lie in the state courts located in Orange County, Florida, or in the United States District Court for the Middle District of Florida, Orlando Division, as applicable.